Privacy Policy

GENERAL INFORMATION

When you make an inquiry, an offer, enter into a Booking Contract or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.


We may up date this privacy policy from time to time by posting a new version on our Site. We suggest that from time to time you check this page to ensure that you approve the new policy.


This Privacy Policy should be read in conjunction with our Terms and Conditions of Use.

We cannot be responsible for any personal information which you may submit to third parties via our Site or which you post yourself in any other way using our Site.

Should you wish to have your personal information removed from our database in its entirety, you can do so by clicking the unsubscribe link on the email or sending us an email at bookings@private-properties.com

PERSONAL INFORMATION WE COLLECT FROM YOU.

We collect personal information in several ways. Such personal information may include:

  • information that you provide to us for the purpose of registering with us or making a booking;
  • information that you provide for the purpose of subscribing to any of our website services, email notifications and / or newsletters;
  • information relating to any transaction carried out between you and us on or in relation to the Site;
  • information obtained as a result of authentication or identity checks. Occasionally we may request your telephone number.;
  • any other information that you choose to send us.

By registering, you are consenting to the collection of your personal data. If a request or a booking is placed with us or you enter into a contract with another user, we need to hold personal information including your name, email address, phone numbers, home address and credit/debit card billing address(es) so that we can process and fulfill your payment(s).

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information in one or more of the following ways and purposes:

  • to enable you to make enquiries and enter into a Booking Contract via the Site;
  • for us to be able to send you confirmatory emails regarding your transaction, payments, process fraud-checks and similar legal activities;
  • to send statements and invoices to you;
  • to improve your browsing experience by personalizing our Site;
  • to send you any newsletter, promotional offer and/or other information relating to us and the service we provide which we consider you may find interesting;
  • to the extent that you provide us with your telephone number, to provide this information to our courier for delivery services, if any, or to provide you with any information which we deem to be in your interest to receive urgently.
  • for our own internal marketing purposes and to improve the experience Users have when using the Site
  • for the purpose of providing third parties, including suppliers, about our Users provided that such provision of information will not be used to identify any individual User.
PARTIES WITH WHOM WE MAY SHARE YOUR INFORMATION

Saved card details will never be shared with third parties and will only be used to process your booking, using our payment partner's systems.


In addition, personal information may be shared in the following ways:

  • by disclosure to a credit reference or fraud prevention agency, which may keep a record of that information and, otherwise, in order to establish, exercise or defend our legal rights;
  • to our payment services provider – but only to the extent required to make payments via our Site or making refunds;
  • by disclosure with other trading divisions within our organisation;
  • in any circumstances in which we are required to do so by law; and
  • by or in connection with the compilation of statistical information to certain agencies acting on our behalf (but not so as to identify you or any other specific individual).

To the extent that your personal information is shared with third parties, those persons will each respectively have entered into confidentiality agreements with us with respect to such data.

MARKETING OPT-IN AND OPT-OUT PROVISION

As explained above, you may at any time opt-out or unsubscribe to receiving any future marketing or other communications from us, including information on new products, features, upgrades, events of interest, special offers or one-off promotions.


We do not sell or otherwise pass your details to third parties for marketing purposes. Any marketing material for which you subscribe will only be sent to you by Private Properties Limited.

HOW TO ACCESS AND, IF NECESSARY, CHANGE PERSONAL INFORMATION WE HOLD

You may access your personal information by going through the following steps:

  • log into your accoung by clicking ‘login’ and entering your username and password, which has been shared with you via email.
  • click on “Preferences’;
  • find your personal information here.

We will not store your credit card details.


If you prefer, you may contact us by email at bookings@private-properties.com and we will amend your personal details.

WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS

If you require further information about our Privacy Policy, please go to the Help Section of the Site and, in particular, the FAQs section in which we have tried to answer some of the queries you may wish answered. If you require further or more specific information please send an email to bookings@private-properties.com . If you wish to talk to a Private Properties Limited customer care representative please call +44 203 31 85 117.

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